Frequently Asked Questions

Didn't find the answer? Write to us - we respond on business days from 10:00 to 18:00.

Products and authenticity

Is the product original?

Yes. All products sold on the Laikma.lt website are authentic and original.

Why are your prices lower than elsewhere?

We work directly with European suppliers and do not have physical stores; lower operating costs allow us to offer a better price for the same original watch.

What's included in the set?

In the set, you will find the watch in its original manufacturer's box, the manufacturer's warranty card, and the user manual.

Is this an ex-display item?

All watches are new and unused. Not display or demonstration models.

Will the original box be included?

Yes. We ship the watch in its original manufacturer's box.

Will there be a warranty card?

Yes, the manufacturer's warranty card is included in the set. We provide a 24-month warranty for all watches.

Presentation

How long will it take for you to ship the item?

We ship orders within 1–2 business days.

How long will it take to receive my order?

Delivery takes 1–4 working days throughout Lithuania.

What happens if the package gets lost?

If the shipment was lost by the carrier, we will send a new item or refund your money.

Can I pick it up in person?

We currently do not offer such an option. We deliver all orders free of charge.

Do you have a physical store?

We do not have a physical store. Therefore, we provide a 14-day right of return for any reason: you can examine the watch at home and return it if it does not suit you.

Price and payments

What is the final price?

The price you see for the item is final. VAT is included, shipping is free, and there are no additional fees at checkout.

Is the price already including VAT?

Yes. All prices on the website include VAT.

Will there be any additional fees?

No. Delivery is free, VAT is included, you pay exactly what you see in the cart.

Which payment methods do you accept?

We accept payments via Swedbank, SEB, Citadele and Artea banking, payment cards (Visa, Mastercard), Apple Pay, Google Pay, as well as Revolut, Wise, N26, etc.

Is it possible to pay in installments?

Yes. You can pay in installments with ESTO:
• In 3 equal parts with no additional fees
• Through installment payments with a €0 contract fee
• Or by choosing "Buy now, pay later"
You will select your payment method at checkout.

Is it possible to pay upon delivery?

We do not currently have such an option.

Will I receive an invoice / proof of purchase?

Yes. We send the invoice via email along with the order confirmation.

Warranty

Is there a warranty on the watches?

Yes. All watches come with a 24-month warranty from the date of purchase.

How long is the warranty valid?

The warranty is valid for 24 months from the date of purchase. The warranty covers manufacturing defects and mechanism failures. The warranty does not cover normal wear and tear, glass scratches, or damage caused by improper use.

More information about the warranty

Return

Can I return the watch?

Yes. You may return the item within 14 days of receipt without providing any explanation. The item must be undamaged and in its original packaging.

More information about returns

Who pays for the return shipping?

If the item is defective, we will cover the return shipping costs. If you are returning the item simply because it did not suit you, the shipping costs are covered by the buyer.

Contacts

Where can I find the company details?

All company details are provided on the Rekvizitai page.

How can I contact you if a problem arises?

Write to info@laikma.lt or call +370 641 03 467. We are open on weekdays from 10:00 to 18:00.

Didn't find an answer?

Write to info@laikma.lt or call +370 641 03 467. Weekdays 10:00–18:00.